Return & Refund Policy
We want you to feel confident when shopping with Sweet Feet Care. Please review our return policy below so you know exactly what to expect.
Returns
Because our products are personal care items, we can only accept returns on unopened and unused products. Return requests must be made within 14 days of delivery.
Refunds
Once your return is received and inspected, approved refunds will be issued to your original payment method within 5–7 business days. Processing times may vary slightly depending on your bank or card provider.
Exchanges
At this time, we do not offer direct exchanges. If you’d like a different item, simply place a new order and return the original product following our return guidelines.
Damaged or Incorrect Items
If your order arrives damaged or if you received the wrong item, please let us know within 3 days of delivery. Be sure to include clear photos and your order number, and we’ll take care of sending a replacement at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or was sent in error.
How to Start a Return
- Contact Us
Email our support team at mpatterson@sweetfeetcare.com within 14 days of receiving your order. - Include Order Details
Please include your order number, reason for return, and photos if the item is damaged or incorrect. - Receive Instructions
Our team will review your request and provide return instructions if your item qualifies. - Send the Item Back
Ship the item securely using the provided instructions. We recommend using a trackable shipping method. - Refund Processing
Once received and approved, your refund will be processed within 5–7 business days.